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Customer Support - the eTAP support team |
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| Customer support is undertaken by the eTAP support team. The eTAP support team are
an experienced group of programmers and support people. Their job is to
customise, modify and add to eTAP so that it is the best possible fit for
each school. |
| How to Contact Us Email etap@etap.co.nz OR sales@etap.co.nz Website www.etap.co.nz Telephone 09 263 4827 Fax 09 263 4835 We would like to be considered as an extension of the school. so please contact us about anything - we are here to help. Sharon Hayes Customer Support |
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| The team is very experienced in database design and web-based technology.
They have many years experience working in the education market. |
| Please contact the eTAP support team through any of the methods shown. They especially
like to do tasks/work via email. This gives a record of requests, which can
be used internally to track progress, and complete work. |
Key Personnel |
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| | Sharon Hayes | | | | Support Manager | | shayes@etap.co.nz | | Sharon is a partner of eTAP. Sharon has wide experience in customer support
roles and managing teams of engineers. For the last few years she has been
the key contact for teachers, principals and senior school staff using eTAP.
| | | | Ainsley Lewis | | | | Technical Manager | | alewis@etap.co.nz | | Ainsley is a partner of eTAP. Ainsley is the lead software developer of the
team. He has over 30 years experience in IT and an extensive knowledge of
network and software design including Linux, SQL, PHP, Citrix, Routing
technologies, Microsoft server systems and web servers. |
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